https://ogma.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Virtual rapport management: responses to positive online reviews https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:43815 Tue 04 Oct 2022 09:40:33 AEDT ]]> Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:47947 Mon 13 Feb 2023 12:07:59 AEDT ]]>